Have a question?
Feel free to check out our FAQs
Do we have a physical store? Yes, we have physical stores in Istanbul and Adana. GET LOCATIONS
How long it will take to deliver?It takes 3-7 days.
How to take care of my jewelry? * Store each piece separately to avoid scratches. * Keep your jewelry in a cool, dry place, away from direct sunlight and extreme temperatures.
It takes 3-7 days.
Under our warranty, we’ve got you covered. For two years from the date of purchase, we will take care of your product if any material or workmanship defects occur.
We collaborate with top manufacturers to create handcrafted, responsibly sourced pieces designed to last. We’re confident in the quality of our products, hence the 2-year warranty. However, this warranty does not cover lost items, normal wear and tear (such as bent rings or broken chains), improper use or storage, and any modifications made by third parties outside of Art Jophies.
To make a warranty claim, please email [email protected] with the following details:
– Order number
– Product name
– Brief description of the issue and when or how it occurred
– Photos (one showing the entire item and one close-up of the defect area)
Important:
1. Items purchased through third-party vendors (outside of artjophiel.com, Jophiel stores, or pop-ups) are not covered under Jophiel’s warranty. Please get in touch with the company from which the items were purchased.
2. We do not recommend having our products worked on by outside jewelers, as this voids any potential for refund or replacement should a defect arise due to their work. This includes resizing or any type of repair.
3. To help us continue improving, we may require any defective piece to be sent back to us for inspection and quality auditing.
4. Promotional products may be excluded from our warranty policy.
Yes, we offer custom design services and personalized engraving on select pieces. Please contact our customer service team for more details and to start your custom order.
Yes, we offer a 30-day return and exchange policy for most items, provided they are in their original condition. Custom and personalized items may not be eligible for returns or exchanges. Please refer to our return policy for more details.
Yes, we have several physical store locations. Please visit our Store Locator page on our website to find the nearest store.
You can reach our customer service team via email at [email protected] or by phone at [Customer Service Phone Number]. Our team is available Monday to Friday from 9 AM to 5 PM EST.
We strive to process orders quickly, so please contact us as soon as possible if you need to change or cancel your order. We will do our best to accommodate your request if the order has not yet been processed.
We offer several shipping options, including standard, expedited, and express shipping. Shipping rates vary depending on the delivery method and destination. You can view the shipping options and rates at checkout.
Processing times for orders typically range from 1-3 business days. Delivery times depend on the shipping method chosen and your location. Standard shipping usually takes 5-7 business days, while expedited and express options are faster.
Yes, we have several physical store locations. Please visit our Store Locator page on our website to find the nearest store.
Yes, we offer international shipping to many countries. Shipping rates and delivery times vary depending on the destination. Please check our Shipping Policy for more information on international shipping.
If you haven’t received your order within the expected delivery time, please contact our customer service team with your order number and we will assist you in locating your package.
We offer a 30-day return and exchange policy for most items, provided they are in their original condition. Custom and personalized items may not be eligible for returns or exchanges. Please refer to our return policy for more details.
To clean your jewelry, use a soft, lint-free cloth to gently wipe away any dirt or oils. For a deeper clean, you can use mild soap and warm water, then dry thoroughly with a soft cloth. Avoid using harsh chemicals or abrasive materials.
To prevent tarnishing, store your jewelry in a cool, dry place away from direct sunlight and humidity. Keeping pieces in individual pouches or airtight containers can help minimize exposure to air and moisture. Also, avoid contact with perfumes, lotions, and household chemicals.
It’s best to avoid wearing your jewelry in water, especially in swimming pools, hot tubs, and the ocean. Chlorine, salt water, and other chemicals can damage and discolor metals and gemstones.
We recommend having your jewelry professionally cleaned and inspected at least once a year. This helps maintain its appearance and allows a jeweler to check for any potential issues, such as loose stones or worn settings.
Ultrasonic cleaners can be used for some jewelry, but they are not suitable for all pieces. Avoid using them for delicate gemstones, pearls, and items with loose settings. Always check the manufacturer’s recommendations for specific guidance.
Pearls are delicate and should be handled with care. Wipe them with a soft, damp cloth after each wear to remove any oils or residue. Store pearls separately in a soft pouch to avoid scratches, and avoid exposure to perfumes, hairspray, and cosmetics.
Different gemstones have different care requirements. In general, avoid exposing gemstone jewelry to extreme temperatures, harsh chemicals, and prolonged sunlight. Clean gemstones with a soft cloth and mild soapy water, and avoid using abrasive materials.
